As a computer technician, you may encounter clients who are experiencing issues with the autofill not working on their web browser. Autofill is a convenient feature that remembers how you filled out your name, address, and other information on web forms, making it faster and easier to fill out similar forms in the future. However, sometimes this feature may stop working properly. Here are some steps you can take to fix this issue:

1. Update the web browser to the latest version: Make sure the web browser is updated to the latest version.
2. Check Autofill Settings: Confirm whether Autofill is configured properly for password, payment method, and address.
3. Check Sync Settings: If the web browser has a sync feature, make sure it is activated.
4. Clear browsing data: Clearing temporary files such as cache and cookies can give the web browser a fresh start.
5. Create a new user profile: If the above steps do not work, try creating a new user profile for the web browser.

By following these steps, you should be able to fix any issues with the autofill not working on a web browser. If the problem persists, it may be necessary to uninstall and reinstall the web browser.